Contact Us and Policies

No such thing as a silly question!

If you have questions or need help with a order please reach out with one of the following options.

For a response within a day e-mail:  theplussizepooch@gmail.com

For a faster response time feel free to contact the shop via the shops Instagram @theplussizepooch

Address: The Plus Size Pooch 6737 Martha Dr. Cedar Hill,MO 63016

Due to being a one person business phone contact is not available.  

Custom Orders

Custom items are non returnable and non refundable. If you have a issue with your custom order please send us a message for options. 

 

Returns and Exchanges

Returns and exchanges must be in unused and in sellable condition. Returns and exchanges must be requested within 7 days of you receiving your item. 

Consumables are not eligible for return or exchange.

Please send a email prior to a return for approval.  

Email: theplussizepooch@gmail.com

 

The Plus Size Pooch is not responsible for lost, late or damage to packages and/their contents caused by shipping carriers. Shipments are insured however cost coverage credit is not guaranteed. Lost or damaged shipments are not eligible for refunds. Upon shipping claim approval, store credit will be issued if product(s) are no longer available.  Please send a email or message regarding claim options for lost/damaged shipments.

The Plus Size Pooch is not responsible for misuse of apparel or dog collars. Always supervise your pet.