Contact Us and Policies

No such thing as a silly question! We’re here to help!

If you have questions or need help with a order please reach out with one of the following options.

For a response within a day e-mail:

For a faster response time feel free to contact the shop via our Facebook and Instagram pages. 

On Instagram: @theplussizepooch

On Facebook: The Plus Size Pooch


Custom Orders

Custom items are non returnable and non refundable. If you have a issue with your custom order please send us a message for options. 


Returns and Exchanges

Returns and exchanges must be in unused and in sellable condition. Returns and exchanges must be requested with 7 days of you receiving your item. 

Consumables are not eligible for return or exchange.

Please send us a email prior to a return for approval.  



The Plus Size Pooch is not responsible for lost, late or damage to packages and/their contents caused my shipping carriers. If your package is lost, late or damaged please file a complaint through USPS or UPS.