Contact Us and Policies

No such thing as a silly question! We’re here to help!

If you have questions or need help with a order please reach out with one of the following options.

For a response within a day e-mail:  theplussizepooch@gmail.com

For a faster response time feel free to contact the shop via our Instagram @theplussizepooch

Address: The Plus Size Pooch 6737 Martha Dr. Cedar Hill,MO 63016

Due to being a one person business phone contact is not available.  

Custom Orders

Custom items are non returnable and non refundable. If you have a issue with your custom order please send us a message for options. 

 

Returns and Exchanges

Returns and exchanges must be in unused and in sellable condition. Returns and exchanges must be requested within 7 days of you receiving your item. 

Consumables are not eligible for return or exchange.

Please send us a email prior to a return for approval.  

Email: theplussizepooch@gmail.com

 

The Plus Size Pooch is not responsible for lost, late or damage to packages and/their contents caused by shipping carriers. If your package is lost, late or damaged please file a complaint through USPS or UPS. 

The Plus Size Pooch is not responsible for misuse of apparel or dog collars.