Contact Us and Policies
No such thing as a silly question! We’re here to help!
If you have questions or need help with a order please reach out with one of the following options.
For a response within a day e-mail: firstname.lastname@example.org
For a faster response time feel free to contact the shop via our Instagram @theplussizepooch
Address: The Plus Size Pooch 6737 Martha Dr. Cedar Hill,MO 63016
Due to being a one person business phone contact is not available.
Custom items are non returnable and non refundable. If you have a issue with your custom order please send us a message for options.
Returns and Exchanges
Returns and exchanges must be in unused and in sellable condition. Returns and exchanges must be requested within 7 days of you receiving your item.
Consumables are not eligible for return or exchange.
Please send us a email prior to a return for approval.
The Plus Size Pooch is not responsible for lost, late or damage to packages and/their contents caused my shipping carriers. If your package is lost, late or damaged please file a complaint through USPS or UPS.